Q: What are the requirements to earn an exam voucher?
A: You must complete the following within Junos Genius:
- "Read Me" file at the start of the learning path
- All eLearning modules
- The practice exam and pass the voucher assessment test with a 70% score or higher
Q: For JNCIA exams specifically, how long do I have to pass the Voucher Assessment Test?
A: You may take the voucher assessment test at any time. There is NO DEADLINE. However, you may only take the voucher assessment test 3 times. Each time you click on it, that counts as an attempt. We cannot add additional attempts.
Q: Can I use my voucher to schedule an exam through PearsonVue Online Proctoring or only through a Testing Center?
A: You can ONLY schedule and take your exam using the voucher through Online Proctoring with PearsonVue.
Q: When I earn my voucher code to take any official JNCIA or JNCDA exam, how long is it valid?
A: Upon achieving 70% score (or better), users will receive an on-screen prompt to request their voucher. It is valid for approximately 30 days.
Q: I passed the Voucher Assessment Test but have not received my voucher. Who can I contact?
A: If you received an exam voucher previously, then you will not be issued another voucher. Otherwise if this if your first time taking the assessment and you did not receive your voucher then please submit your inquiries here and select Junos Genius from the contact form.
Q: If I pass the Voucher Assessment Test more than once, may I earn multiple exam vouchers?
A: You are eligible to earn one voucher per certification exam. Additional vouchers for a specific exam will not be provided even if you pass the voucher assessment test again or register for a future session. We scan for voucher misuse and fraud, and if detected your certifications will be revoked and you will be permanently banned from the certification program.
Q: I did not use my exam voucher before it expired. Can you extend the deadline or issue me a new voucher?
A: Unfortunately, we do not have the ability to extend voucher deadlines, or issue new vouchers.
Q: Can I give my exam voucher to someone else?
A: No, the vouchers are non-transferable. You must register for your exam using the same email address which you used to obtain your voucher.
Q: If I use my exam voucher and do not pass, may I earn another voucher?
A: No. We provide one voucher, per student, per exam.