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Terms and Conditions

 
Terms and Conditions 
Terms and Conditions


Enrollment Cancellation and Rescheduling (Student)

If you must cancel or reschedule your enrollment, Juniper Networks will refund the enrollment tuition fee if the cancellation or reschedule notice is received at least ten (10) business days prior to the class start date*. Cancellations/Rescheduling received within 10 business days of the start of the class are subject to a 100% penalty.

To notify us of a cancellation or rescheduling, please send an e-mail to training@juniper.net

*Visit the How to Enroll page for detailed billing information.

Class Cancellation (Juniper Networks)

If Juniper Networks needs to cancel a class, we will do so no later than 10 business days before the start of the class and we will refund the enrollment tuition fee. Juniper Networks is not responsible for the student's travel expenses, including airline, hotel, and rental car costs.

Note: these policies pertain to Juniper Networks Education Services-delivered classes only. For policies that pertain to classes delivered by an Authorized Education Partner (AEP), students are advised to contact the AEP.

Juniper Training All Access Pass Bundles

  • Applicable Product SKUs include: EDU-JUN-ALL, EDU-JUN-ALL-10, EDU-JUN-ALL-25
  • Annual subscription includes all On-Demand courses and Juniper facilitated Open Enrollment Instructor-led classes subject to availability (see schedule). Classes offered by Juniper’s Authorized Education Partners are not inclusive.
  • Additional Sales or VAT tax may apply.
  • APAC regional pricing varies by country. Customer must physically reside within the applicable country in order to receive pricing related to said country. For APAC regional-specific pricing please email training-apac@juniper.net for a quote.
  • Juniper Training Credits may be used towards the purchase of a Juniper Training All Access Pass.
  • Written Certification Exam Vouchers included are valid for Associate, Specialist, and Professional level certification exams only.
  • Not valid for any training or services offered by Juniper Networks Authorized Education Partners.
  • Non-discountable.
  • The Juniper Training All Access Pass subscription is non-transferrable. For multi-user subscriptions including SKUs EDU-JUN-ALL-10 and EDU-JUN-ALL-25 any applicable Certification Exam vouchers issued are also non-transferrable.
  • Training Passes are allocated for one named user per pass.
  • JNCIE Self-Study Bundles are not included.
  • User account sharing is strictly prohibited and will result in the loss of account access, as well as, subscription forfeiture.
  • Failure to attend 2 or more instructor-led classes for which you have registered will also result in subscription forfeiture. You must attend or cancel your registration at least 10 days in advance.
  • Recording, broadcasting in a public setting, or re-use of On-Demand course content is strictly prohibited.
  • Specific to vouchers issued, sharing of voucher codes is strictly prohibited and will result in the loss of account access, as well as, subscription forfeiture.
  • Credit Card refunds will only be issued within 14 days from date of purchase and only if the subscriber has not consumed any On-Demand training or attended any instructor-led classes. This applies to orders placed within the Learning Portal only.
  • Juniper reserves the right to update the terms and conditions, suspend access to any courses, to withdraw the all access pass at any time, and to alter all access pass services all without notice.

On-Demand Courses

  • Access to On-Demand course content and labs, in most cases, is limited 30 days from date of purchase. Some On-Demand courses allow for up to 60 days of access. Please see course descriptions for details pertaining to access durations.
  • User account sharing is strictly prohibited and will result in the loss of account access, as well as, subscription forfeiture.
  • Recording, broadcasting in a public setting, or re-use of On-Demand course content is strictly prohibited.
  • Credit Card refunds will only be issued within 14 days from date of purchase and only if the subscriber has not started the On-Demand training or accessed any labs. This applies to orders placed within the Juniper Learning Portal only, and not through a Distributor or Reseller.
  • Juniper reserves the right to suspend access to the course, to withdraw the subscription if any of the terms of use are violated, and to alter course content without notice.
  • Click here to learn more about On-Demand Training, view available courses, and subscribe.

Certification Policies

View the Certification Policies page for Juniper Networks Certification Program and exam security policies.