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Terms and Conditions

 
Terms and Conditions 
Terms and Conditions


Enrollment Cancellation and Rescheduling (Student)

If you must cancel or reschedule your enrollment, Juniper Networks will refund the enrollment tuition fee if the cancellation or reschedule notice is received at least ten (10) business days prior to the class start date*. Cancellations/Rescheduling received within 10 business days of the start of the class are subject to a 100% penalty.

To notify us of a cancellation or rescheduling, please send an e-mail to training@juniper.net

*Visit the How to Enroll page for detailed billing information.

Class Cancellation (Juniper Networks)

If Juniper Networks needs to cancel a class, we will do so no later than 10 business days before the start of the class and we will refund the enrollment tuition fee. Juniper Networks is not responsible for the student's travel expenses, including airline, hotel, and rental car costs.

Note: these policies pertain to Juniper Networks Education Services-delivered classes only. For policies that pertain to classes delivered by an Authorized Education Partner (AEP), students are advised to contact the AEP.

Juniper Training All Access Pass Bundles

  • Applicable Product SKUs include: EDU-JUN-ALL-ENT, EDU-JUN-ALL-SEC, EDU-JUN-ALL-OD, EDU-JUN-ALL, EDU-JUN-ALL-10, EDU-JUN-ALL-25
  • Valid for 12 months from date of purchase.
  • Not valid for any training or services offered by Juniper Networks Authorized Education Partners.
  • Non-discountable.
  • Non-transferrable. For multi-user subscriptions including SKUs EDU-JUN-ALL-10 and EDU-JUN-ALL-25 any applicable Junos Genius or Certification Exam vouchers issued are also non-transferrable.
  • Training Passes are allocated for one named user per pass.
  • User account sharing is strictly prohibited and will result in the loss of account access, as well as, subscription forfeiture.
  • Specific to vouchers issued, sharing of voucher codes is strictly prohibited and will result in the loss of account access, as well as, subscription forfeiture.
  • Credit Card refunds will only be issued within 14 days from date of purchase and only if the subscriber has not consumed any On-Demand training or attended any instructor-led classes. This applies to orders placed within the Juniper Learning Portal only, and not through a Distributor or Reseller.
  • Juniper reserves the right to suspend access to the course, to withdraw the all access pass at any time, and to alter the all access pass services without notice.

On-Demand Courses

  • Access to On-Demand course content and labs, in most cases, is limited 30 days from date of purchase. Some On-Demand courses allow for up to 60 days of access. Please see course descriptions for details pertaining to access durations.
  • User account sharing is strictly prohibited and will result in the loss of account access, as well as, subscription forfeiture.
  • Recording, broadcasting in a public setting, or re-use of On-Demand course content is strictly prohibited.
  • Credit Card refunds will only be issued within 14 days from date of purchase and only if the subscriber has not started the On-Demand training or accessed any labs. This applies to orders placed within the Juniper Learning Portal only, and not through a Distributor or Reseller.
  • Juniper reserves the right to suspend access to the course, to withdraw the subscription if any of the terms of use are violated, and to alter course content without notice.
  • Click here to learn more about On-Demand Training, view available courses, and subscribe.

Certification Policies

View the Certification Policies page for Juniper Networks Certification Program and exam security policies.