Terms and Conditions

Terms and Conditions 

Juniper Learning Portal

Juniper Open Learning

NO PURCHASE NECESSARY TO PARTICIPATE OR EARN A VOUCHER. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF EARNING A VOUCHER. VOID WHERE PROHIBITED OR RESTRICTED BY LAW, REGULATION OR CORPORATE POLICIES.

BY PARTICIPATION IN THIS PROMOTION, YOU FULLY AND UNCONDITIONALLY AGREE TO COMPLY WITH ALL OF THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS AND CONDITIONS, DO NOT PARTICIPATE FOR A VOUCHER. PARTICIPATION IN THIS PROMOTION (PARTICIPATION FOR A VOUCHER) CONSTITUTES AGREEMENT TO THESE TERMS AND CONDITIONS.

  1. 1. Eligibility: Participants must be at least 18 years of age.

    Government and state employees, “foreign officials”, and employees of Juniper Networks, Inc. and its affiliates (collectively, “Juniper”) and families of such employees are prohibited from participating in and from accepting any award relating to this promotion. Participants are required to determine for themselves whether they would be deemed to be government or state employees or foreign officials under relevant laws.  Juniper is not allowed to offer a Voucher or award to a government or government organization or any employee thereof. This means that National Organizers that are (closely) related to their government will unfortunately not be eligible for participation.
  2. 2. Rules:  This promotion for a discounted Associate-Level Exam Voucher (the “Voucher”) runs for sixty (60) days from the initial date of registration within any of the below listed Junos Genius Open Learning Associate-Level curriculum paths (“Promotion Period”) and is valid for only the following Juniper Associate-Level Certifications:
    • Junos, Associate (JNCIA-Junos)
    • Security, Associate (JNCIA-SEC)
    • Cloud, Associate (JNCIA-Cloud)
    • Automation and DevOps, Associate (JNCIA-DevOps)
    • Design, Associate (JNCDA)
    To enter and be eligible for Voucher, participants must do the following:
    1. 1. Meet the eligibility requirements, as outlined in Section 1 of these Terms and Conditions;
    2. 2. Create a Junos Genius account and register for an applicable Junos Genius Open Learning Associate-Level curriculum path as outlined above.
    3. 3. Complete all required training in the respective Junos Genius Open Learning Associate-Level curriculum path as outlined above.
    4. 4. Achieve a score of seventy (70) percent or greater on the voucher assessment test within the Promotion Period as outlined above.
  3. 3. Voucher Assessment Test: There is a maximum of three attempts of the voucher assessment test to achieve the seventy (70) percent score.  It will count as an attempt if you the participant launches the test and exits without saving, even if no questions were answered.
  4. 4. Exam Vouchers:  The Voucher may only be used for an online-proctored delivery of the JNCIA-Junos exam. Vouchers will be sent to the primary e-mail address listed in the participant’s Junos Genius profile.  Participants may only earn one Voucher per certification.  Juniper will not send a second Voucher if a participant passes the voucher assessment test again.  Vouchers are not transferrable no substitution, cash redemption or transfer of Vouchers, except in Juniper’s sole discretion.
  5. 5. Applicable Laws and Taxes: Participants agree to comply with all applicable laws, regulations, ordinances, and executive orders of any country, state, province, municipality, or government body applicable to (i) this promotion, and (ii) participant’s participation in this promotion, and participant will indemnify, defend and hold harmless Juniper Networks and its subsidiaries and its and their respective directors, officers, agents, employees, vendors, and suppliers from and against any and all claims, demands, actions, litigation, investigations and proceedings arising out of or related to (a) participant’s participation in the promotion, including, without limitation, the delivery of a Voucher under the promotion; (b) participant’s obligation to pay all taxes, if any, associated with any Voucher received by the participant; (c) any claims of employment, consulting, retention, hiring and/or any entitlement related thereto (including but not limited to pension, CPF, insurance or other benefits) by participant; or (d) participant’s breach or non-compliance of these Terms and Conditions.
    The Vouchers provided under this promotion may be subject to taxes. Any and all taxes are the sole and personal responsibility of the recipient of any Voucher provided under this promotion.
  6. 6. General Conditions:  Juniper may modify, suspend, cancel or terminate this promotion at any time and without any liability.  Any modifications to the promotion will have immediate effect. Nothing in these Terms and Conditions shall in any way be construed to (i) constitute participant as an agent, employee, or representative of Juniper or (ii) create a partnership, joint venture or employer-employee relationship between participant and Juniper.  Participant agrees to conduct all business in a manner that, at all times (a) does not reflect negatively on Juniper or in any way harm Juniper’s reputation; (b) avoids unethical, illegal, misleading or deceptive practices; (c) does not make or appear to make any warranties, representations or guarantees on behalf of Juniper or related to Juniper products or services; and (d) complies with all applicable laws and regulations.

    By participating, participant hereby: (a) agrees bound by these Terms and Conditions, and the decisions of Juniper, which shall be final and binding; and (b) waives any right to claim ambiguity in the promotion or these Terms and Conditions, except where prohibited by law.

    By participating in this promotion, participant consents that details (including personal data and the courses taken) of the participant may be used by Juniper (and its appointed agents and partners) within ongoing media, social media and marketing campaigns for the purposes of promoting Juniper products/services without further approvals. Participant acknowledges and agrees that Juniper has not made any warranty, representation or guarantee, expressed or implied, in fact or in law, relative to this promotion. All representations and warranties are hereby expressly disclaimed.
  7. 7. Data Privacy: Participant understands and agrees that Juniper may, and participant is granting Juniper consent to, use, store, and process participant’s name, image, video, and other personally identifiable information relating to participant, to the extent necessary for the purposes of this promotion and for promoting Juniper products/services.  Juniper is entitled, but is not obligated, to make information concerning participant’s participation in this promotion available to Juniper’s employees, partners, contractors, suppliers, and subcontractors, and regulators; in writing or electronically.  Participant acknowledges that participant has the sole responsibility for ensuring that participant’s information is accurate and that Juniper is kept aware of participant’s current relevant information.  For the purposes hereof, “Agents” shall mean contractors, suppliers, and subcontractors.

    Participant acknowledges and agrees that Juniper and its partners and Agents may, as part of this promotion (1) collect, access, retain, transfer, disclose, use, or destroy (collectively, “Process”) participant’s image, video, and other personally identifiable information, including without limitation participant’s name, address, telephone number, and e-mail address (collectively, “Personal Data”), and (2) transfer such Personal Data across borders, including, without limitation, from the European Economic Area to the United States and/or between other countries, as necessary. Participant represents and warrants that any information that participant provides in connection with this promotion, including without limitation, Personal Data, will be provided in accordance with all applicable laws and regulations.  Participant acknowledges and agrees that Juniper shall not be held liable or responsible for any inaccuracies or omissions contained in any Personal Data or any other information at the time such data is received by or on behalf of Juniper.
  8. 8. Governing Law: This promotion, and any awards or Vouchers provided, shall be governed by and interpreted in accordance with the laws of the State of California, USA except for its choice of law rules. All disputes arising out of or related to this promotion shall be subject to the exclusive jurisdiction of the state courts of the State of California for the County of Santa Clara or the United States District Court for the Northern District of California.
  9. 9. Limitation of Liability and Release: TO THE MAXIMUM EXTENT PERMITTED BY LAW, JUNIPER AND ITS AFFILIATES, AGENTS, LICENSORS AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY LOST PROFITS, LOSS OF DATA, OR COSTS OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OF ANY KIND REGARDLESS OF THE FORM OF THE ACTION, ARISING OUT OF THIS  VOUCHER PROMOTION OR THESE RULES, EVEN IF JUNIPER OR ITS AFFILIATES, AGENTS, LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH ACTION.  PARTICIPANTS RELEASE AND HOLD HARMLESS JUNIPER AND ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, SUBCONTRACTORS AND AGENTS FROM ANY CLAIM ARISING OUT OF ENTRY IN THIS PROMOTION OR VOUCHER RECEIPT OR USE.

Instructor-led Training

  • User account sharing is strictly prohibited and will result in the loss of account access, as well as, subscription forfeiture.
  • Recording, broadcasting in a public setting, or re-use of course content is strictly prohibited.
  • Juniper reserves the right to suspend access to the course, to disable your account if any of the terms of use are violated, and to alter course content without notice.
  • Payment is due upon enrollment. Forms of accepted payments include: Credit Card, Juniper Training Credits, or Purchase Orders. If you have elected to pay using a purchase order then we must receive your purchase order prior to the start date of the class otherwise your enrollment will be cancelled.
  • Self Cancellation & Rescheduling - if you must cancel or reschedule your class enrollment, Juniper Networks will refund the enrollment fee in the form of a voucher with a 12-month validity period ONLY if your cancellation or reschedule notice is received at least fourteen (14) days prior to the class start date. Cancellations or rescheduling requests received within less than fourteen (14) days from the class start date are non-refundable. To cancel your class enrollment, go to the Learning Portal home page, scroll down to the bottom, click on your class enrollment, then hit the “Cancel Registration” button. If you placed your order using Juniper Training Credits then the refund amount will be automatically credited back to your JTC balance after hitting the "Cancel Registration" button. If you paid by any other means, and you need to cancel and reschedule please contact us.
  • Failure to Appear - if you do not appear for your scheduled class registration your enrollment fee will be forfeited, and your ability to reschedule may be restricted.
  • Juniper Cancellation - Juniper Networks reserves the right to postpone or cancel any class event due to low enrollment or other circumstances beyond our control up to fourteen (14) days prior to the class start date. We recommend that you make your travel arrangements not more than fourteen (14) days in advance of the class start date. In the event that Juniper Networks postpones or cancels a class event for any reason you will be reimbursed 100% of the class enrollment fee in the form of a voucher with a 12-month validity period or have the option to reschedule. Juniper Networks is not responsible for travel expenses incurred, including airline, hotel, rental car, or any other associated costs. Juniper Networks and their agents are not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of a class event, and we shall assume no liability whatsoever in the event that class is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of the class event impracticable, illegal or impossible. For purposes of this section, a fortuitous event shall include, but not be limited to war, fire, labor strike, extreme weather or another emergency.
  • Refunds by Payment Method - specific terms and conditions apply regarding refunds as outlined above. To request a refund please contact us.
    • Juniper Training Credits: enrollment fee will be credited back to the originating JTC agreement. If the JTC agreement has since expired or is close to expiration a voucher will be issued with a 12-month validity period.
    • Purchase Order: a voucher will be issued with a 12-month validity period.
    • Credit Card: a voucher will be issued with a 12-month validity period.
    • Voucher: another voucher will be issued with a 12-month validity period.

We recommend that you make your travel arrangements not more than fourteen (14) days in advance of the class start date. In the event that Juniper Networks postpones or cancels a class event for any reason you will be reimbursed 100% of the class enrollment fee in the form of a voucher with a 12-month validity period. Juniper Networks is not responsible for travel expenses incurred, including airline, hotel, rental car, or any other associated costs.

All-Access Training Pass

  • Applicable Product SKUs include: EDU-JUN-ALL, EDU-JUN-ALL-10, EDU-JUN-ALL-25
  • Annual subscription includes all On-Demand courses and Juniper facilitated Open Enrollment Instructor-led classes subject to availability (see schedule). Classes offered by Juniper’s Authorized Education Partners are not inclusive. eBooks for On-Demand courses are not included.
  • Additional Sales or VAT tax may apply.
  • Written Certification Exam Vouchers included are valid for Associate, Specialist, and Professional level certification exams only.
  • Not valid for any training or services offered by Juniper Networks Authorized Education Partners.
  • Non-discountable.
  • The Juniper Training All Access Pass subscription is non-transferrable. For multi-user subscriptions including SKUs EDU-JUN-ALL-10 and EDU-JUN-ALL-25 any applicable Certification Exam vouchers issued are also non-transferrable.
  • Training Passes are allocated for one named user per pass.
  • User account sharing is strictly prohibited and will result in the loss of account access, as well as, subscription forfeiture.
  • Failure to attend 2 or more instructor-led classes for which you have registered will also result in subscription forfeiture. You must attend or cancel your registration at least 10 days in advance.
  • Duplicate registrations for the same course are not permitted.
  • Registrations for classes with overlapping dates are not permitted.
  • If you are currently registered for four upcoming classes you must cancel or complete one or more of your existing registrations before you can register for another class.
  • Recording, broadcasting in a public setting, or re-use of On-Demand course content is strictly prohibited.
  • Specific to vouchers issued, sharing of voucher codes is strictly prohibited and will result in the loss of account access, as well as, subscription forfeiture.
  • Juniper reserves the right to update the terms and conditions, suspend access to any courses, to withdraw the all access pass at any time, and to alter all access pass services all without notice.
  • Payment is due upon purchase. Forms of accepted payments include: Credit Card, Juniper Training Credits, or Purchase Orders.
  • Regional Pricing - available within the APAC region and varies by country. Customer must physically reside within the applicable country in order to receive pricing related to said country. For APAC regional-specific pricing please email training-apac@juniper.net for a quote.
  • Order Cancellation - please contact us and include your order number no later than 14-days from the date your order was placed requesting that your order be cancelled. Juniper will issue a refund only if no portion of any included eLearning content was consumed (including labs) and no instructor-led training enrollments have been made. Additionally, we must have received your request to cancel no later than 14-days from the date your order was placed.
  • Refunds by Payment Method - specific terms and conditions apply regarding refunds as outlined above.
    • Juniper Training Credits: purchase fee will be credited back to the originating JTC agreement. If the JTC agreement has since expired or is close to expiration a voucher will be issued with a 12-month validity period.
    • Purchase Order: a voucher will be issued with a 12-month validity period.
    • Credit Card: a voucher will be issued with a 12-month validity period.
    • Voucher: another voucher will be issued with a 12-month validity period.

On-Demand Courses & JNCIE Self-Study Bundles

  • On-Demand Courses:
    • Access to On-Demand course content and labs is limited to 12 months from the date of purchase.
    • Course eBooks are not included.
    • User account sharing is strictly prohibited and will result in the loss of account access, as well as, subscription forfeiture.
    • Recording, broadcasting in a public setting, or re-use of On-Demand course content is strictly prohibited.
    • Juniper reserves the right to suspend access to the course, to withdraw the subscription if any of the terms of use are violated, and to alter course content without notice.
    • Click here to learn more about On-Demand Training, view available courses, and subscribe.
  • JNCIE Self-Study Bundles:
    • User account sharing is strictly prohibited and will result in the loss of account access, as well as, subscription forfeiture.
    • Resale, sharing, copying, redistributing and re-use of the content is strictly prohibited.
    • Juniper reserves the right to suspend access to the materials and labs, to withdraw the subscription if any of the terms of use are violated, and to alter course content without notice.
    • Click here to learn more about JNCIE Self-Study Bundles.
  • Payment is due upon enrollment. Forms of accepted payments include: Credit Card, Juniper Training Credits, or Purchase Orders.
  • Order Cancellation - please contact us and include a copy of your order number no later than 14-days from the date your order was placed requesting that your order be cancelled. Juniper will issue a refund only if no portion of the On-Demand course or Self-Study Bundle was consumed and only if we received your request to cancel no later than 14-days from the date your order was placed.
  • Refunds by Payment Method - specific terms and conditions apply regarding refunds as outlined above.
    • Juniper Training Credits: enrollment fee will be credited back to the originating JTC agreement. If the JTC agreement has since expired or is close to expiration a voucher will be issued with a 12-month validity period.
    • Purchase Order: a voucher will be issued with a 12-month validity period.
    • Credit Card: a voucher will be issued with a 12-month validity period.
    • Voucher: another voucher will be issued with a 12-month validity period.

JNCIE Lab Exams

You are responsible for ensuring that the prerequisite has been satisfied prior to registering for your lab exam. You will not be eligible to enroll in any lab exam unless you hold an active and applicable Professional-level certification with an expiration date that does not occur prior to the start date of your exam.

  • JNCIE-DC Exam requires an active JNCIP-DC certification.
  • JNCIE-Cloud Exam requires an active JNCIP-Cloud certification.
  • JNCIE-ENT Exam requires an active JNCIP-ENT certification.
  • JNCIE-SP Exam requires an active JNCIP-SP certification.
  • JNCIE-SEC Exam requires an active JNCIP-SEC certification.
  • Payment is due when you enroll for your lab exam. Your lab exam enrollment will not be confirmed until payment is received.
  • Self Cancellation - if you must cancel or reschedule your lab exam enrollment, Juniper Networks will refund the enrollment fee in the form of a lab exam voucher with a 12-month validity period ONLY if your cancellation or reschedule notice is received at least thirty (30) days prior to the exam start date. Cancellations or rescheduling requests received within less than thirty (30) days from the exam start date are non-refundable. To cancel your exam enrollment, go to the Learning Portal home page, scroll down to the bottom, click on your exam enrollment, then hit the “Cancel Registration” button. To reschedule your exam, please contact us.
  • Failure to Appear - if you do not appear for your scheduled exam session your enrollment fee will be forfeited, and your ability to reschedule may be restricted.
  • Failure to Meet Testing Requirements - if you do not meet the testing requirements on the day of your exam (remote lab exam only), your enrollment fee will be forfeited and your ability to reschedule may be restricted.
  • Juniper Cancellation - Juniper Networks reserves the right to postpone or cancel any lab exam event due to low enrollment or other circumstances beyond our control up to thirty (30) days prior to the event start date. We recommend that you make your travel arrangements not more than thirty (30) days in advance of the event start date. In the event that Juniper Networks postpones or cancels a lab exam event for any reason you will be reimbursed 100% of the exam enrollment fee in the form of a lab exam voucher with a 12-month validity period. Juniper Networks is not responsible for travel expenses incurred, including airline, hotel, rental car, or any other associated costs. Juniper Networks and their agents are not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of a lab exam event, and we shall assume no liability whatsoever in the event that a lab exam is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of the lab exam event impracticable, illegal or impossible. For purposes of this section, a fortuitous event shall include, but not be limited to war, fire, labor strike, extreme weather or another emergency.
  • Refunds by Payment Method - specific terms and conditions apply regarding refunds as outlined above. To request a refund please contact us.
    • Juniper Training Credits: enrollment fee will be credited back to the originating JTC agreement. If the JTC agreement has since expired or is close to expiration a lab exam voucher will be issued with a 12-month validity period.
    • Purchase Order: a lab exam voucher will be issued with a 12-month validity period.
    • Credit Card: a lab exam voucher will be issued with a 12-month validity period.
    • Lab Exam Voucher: another lab exam voucher will be issued with a 12-month validity period.

Please review the Policies and Exam Security page on Juniper.net

  • System Requirements: Remote lab exams require the use of a PC running Windows 7 or higher. Other operating systems or Windows images on MACs are not supported. Please view the connectivity recommendations for our lab environment and our Speed Test utility. Your PC must have an internal or external webcam, with a minimum resolution of 640x480 @ 10 fps, to prominently display your face and testing room. Functioning audio and a working microphone are also required—headsets, headphones, or any devices that cover your ears are not permitted. You may use a wired or wireless mouse, as well as an external monitor or dual monitors. Note if you use dual monitors, then you must keep your terminal session on your primary monitor. External keyboards are allowed, but they must be wired—wireless keyboards are prohibited.
  • Testing Environment: You can test at home or in your office. Wherever you test, you should be in a walled room, with a closed door and without distractions. No one else is permitted in the room during your testing session. During the check-in process, you will be asked to use your webcam to show your work area, which will be checked by the proctor prior to exam launch. You may use a dry erase board during your exam. Your dry erase board must be placed on your desk, on a stand, or affixed to a wall behind you. If it is free standing or located behind you, then it must remain visible on your webcam at all times—you may stand to write on it only after requesting and receiving permission from your proctor. You will be required to erase your dry erase board, and then show your proctor that it has been done, prior to any scheduled break and at the end of your exam. Please ensure that your desktop is clean and that you are not within arm’s reach of books, notepads, sticky notes, papers, pens, pencils, and other writing instruments/objects beyond what is noted above. Additional computers must be unplugged and turned off. Items on the wall with writing on them, such as a dry erase board, will be inspected. If your workspace does not pass a room scan, you are not permitted to proceed with taking the exam.
  • Proof of Identification: You will be required to present a current government-issued ID. The name on your ID must match the name in your Juniper profile. Acceptable forms of a government-issued ID include: driver’s license, passport, military ID, identification card (national/state/province identity card), alien registration card (green card, permanent resident, visa), and government-issued local language ID (not in roman characters and accepted only if issued by the country in which you are testing).
  • Exam Monitoring and Privacy: A JNCIE proctor will monitor your testing session in real time so that your face, voice, desk, workspace, and screen will be captured. You understand, acknowledge, and agree that you have no right to privacy at your current location during the exam testing session and you explicitly waive any and all claims asserting a right to individual privacy or other similar claims. At any point during your exam, your proctor may request for you to use your webcam to show your testing environment and may request to take control of your system for any unspecified reason. Failing to comply with either request, will result in your exam being terminated.
  • Prohibited Items: During your exam, you may not access the following types of personal items: mobile phones, headphones or headsets (wired or bluetooth), handheld computers or other electronic devices, pagers, watches, wallets, purses, hats (or other head coverings), bags, coats, books, notes, or any other materials not specifically approved by your proctor. Watches must be removed and placed out of sight/reach during the exam. Eating, smoking, and chewing gum are prohibited.
  • Exam Assistance: Your JNCIE proctor will support technical issues as needed and answers questions that you may have during the exam. Note the proctor cannot answer questions related to exam content. You may not receive any assistance from other individuals during your exam, and you may not allow other individuals to enter your testing location. If another person enters the room while you are testing, your exam will be terminated. Your exam will also be terminated for any use of electronic communication, such as IM, email, and so on.
  • Exam Security and Program Policy Violations: Your remote lab exam proctor may at his or her sole discretion terminate your exam for any of the reasons noted on our Policies and Exam Security webpage or for any other real or perceived exam security violations. The decision to terminate is final and there is not an appeals process. Additionally, the Juniper Networks Certification Program (JNCP) may at its sole discretion revoke any and all certifications you may have earned, and ban you, permanently or for designated periods, from earning future certifications, for any program violations. Furthermore, you understand, acknowledge, and agree that if your testing session is terminated, you will not receive a test fee refund, credit, or voucher.

 

Modification of Terms - Juniper Networks reserves the right to modify these terms and fees at any time, upon thirty (30) days prior notice.