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See complete terms and conditions for Juniper Open Learning

Q: How long do I have access to the Open Learning materials?
A: You will have six (6) months access to the learning materials.

Q: Can you earn a discounted exam voucher for any certification level?
A: No, vouchers are ONLY available for Associate-level and select Specialist-level and Professional-level certification exams once meeting all the requirements. Current certifications include: JNCIA-Junos, JNCIA-SEC, JNCIA-Cloud, JNCIA-DevOps, JNCIA-Design, JNCIA-MistAI, JNCIA-DC, JNCIS-ENT, JNCIS-SP, JNCIS-SEC, JNCIS-MistAI-Wireless, JNCIP-ENT, JNCIP-SP, JNCIP-SEC.

Q: Can I renew my Juniper certification through Juniper Open-learning course enrollment?
A: No, recertification/renewal of any Juniper certification through Open Learning course attendance is not acceptable.

Q: Can I enroll into the “Migrating from Aruba Mobility Professional to Juniper MistAI” Juniper Open-learning course with valid but expired Aruba certification?
A: Yes. To qualify for free access to this course, you must hold at least one of the below-mentioned certifications. Do note that the certification should either be active or not expired for more than 12 months period.
1. A valid ACP-CA - HPE Aruba Networking Certified Professional- Campus Access
2. A valid ACX-CAM - HPE Aruba Networking Certified Expert - Campus Access Mobility
3. A valid ACMP - Aruba Certified Mobility Professional
4. A valid ACMX - Aruba Certified Mobility Expert

Q: Can I enroll into the “Migrating from Cisco Specialist to Juniper MistAI” Juniper Open-learning course with valid but expired Cisco Specialist certification?
A: Yes. To qualify for free access to this course, you must hold at least one of the below-mentioned certifications. Do note that the certification should either be active or not expired for more than 12 months period.
1. A valid Cisco Certified Specialist - Enterprise Wireless Design
2. A valid Cisco Certified Specialist - Enterprise Wireless Implementation
3. A valid Cisco Certified Internetwork Expert - Enterprise Wireless

Q: Can I earn JNCIA-MistAI certification automatically upon passing the JNCIS-MistAI-Wireless certification through Juniper Open Learning program?
A: Yes. You will receive JNCIA-MistAI certification automatically upon successfully passing the JNCIS-MistAI-Wireless certification exam through Juniper Open Learning.

Q: What are the available resources through Open Learning to gain JNCIS-MistAI-Wireless certification?
A: Open Learning program provides multiple resources that can help you achieve JNCIS-MistAI-Wireless certification:
1. Enroll in the open learning JNCIA-MistAI course available for free and gain your MistAI, Associate (JNCIA-MistAI) certification.
2. Request access for JNCIS-MistAI-Wireless course for free after getting your Aruba/Cisco certificate validated as a pre-requisite
3. Gain 75% discounted certification voucher through Voucher Assessment Test available as part of the JNCIS-MistAI-Wireless Open Learning course

Q: Are the live Open Learning sessions a requirement?
A: No. However, they are an excellent opportunity to hear key concepts explained by a subject matter expert and for you to ask questions.

Q: Are the live Open Learning sessions recorded?
A: This webcast will be recorded. The registered candidates will be provided with the recording link with a validity of 7 days. By continuing to be in the webcast, you are consenting to be recorded.

Q: How long do I get the access to the Professional-level Open learning courses through Juniper Open Learning?
A: A candidate will get access to the Professional-level Open learning courses through Juniper Open Learning for complete six months.

Q: Can I renew Associate-level and Specialist-level certifications by attending Professional-level course training provided through Juniper Open Learning program?
A: No, recertification/renewal of Associate-level and Specialist-level certifications through Open Learning course attendance is not acceptable.

Q: Are there hand-on labs as part of Open Learning?
A: No. However, there are recorded lab demonstrations at the end of many modules that you can watch.

Q: Does Juniper Open learning provides lab access?
A: Yes, but only for two courses - Open Learning Automation and DevOps, Associate (JNCIA-DevOps) & Open Learning Cloud, Associate (JNCIA-Cloud). The lab access is valid for 6 months or until the course subscription validity lasts.

Q: I have reserved the labs for the JOL course but unable to access them rightaway?
A: Lab spin up can take between 30 mins to 60 mins before you can start with lab exercises for either Open Learning Automation and DevOps, Associate (JNCIA-DevOps) & Open Learning Cloud, Associate (JNCIA-Cloud) courses.

Q: Can I reserve the lab in advance for the JOL courses - Open Learning Automation and DevOps, Associate (JNCIA-DevOps) & Open Learning Cloud, Associate (JNCIA-Cloud)?
A: Yes, a user is allowed to have 1 active lab session and 1 future reservation.

Q: Can I get access to recertify my Professional-level certification through Juniper Open Learning?
A: No, this program cannot be used for re-certification purposes.

Q: Can I get access to more than one Expert-level training course through Juniper Open Learning program?
A: Yes, a candidate can get access to more than one Expert-level course through Juniper Open Learning program. To access more than one certification course in different tracks, please enroll in respective courses separately.

Q: How long do I get the access to the Expert-level Self-Study bundle through Juniper Open Learning?
A: A candidate will get access to the Expert-level Self-Study bundle of the requested course through Juniper Open Learning for 12 months from the date of purchase.

Q: How long is the JNCIE certification voucher valid for upon purchase?
A: The JNCIE certification voucher will be valid for 12 months from the date of issuance.

Q: Can I enroll into JNCIE exam preparation sessions multiple times?
A: Yes. As recommended, you should enroll into the exam preparation sessions led by subject-matter expert at least one week in advance. Do note that preparation session availability and schedule may be subject to change.

Q: Can I recertify for JNCIE using JNCIE Exam Preparation Package available through Juniper Open Learning?
A: No, JNCIE recertification through Open Learning program is not permitted. A candidate with an active JNCIE certification is not qualified to get access for the same JNCIE track through Juniper Open Learning Program.

Q: Can I get my JNCIE voucher renewed in case it gets expired?
A: No, issued JNCIE vouchers are valid for one year only and are not subject to renewal, extension or re-issuance.

Q: How can I purchase the JNCIE Exam Preparation Package through Juniper Open Learning?
A: Purchase can be done through credit card or training credits. Do note that the credits will be verified and are subject to approval before access to the requested course is provided.

Q: Can I cancel my JNCIE Exam Preparation Package through Juniper Open Learning after making a purchase?
A: No, all purchases done for JNCIE Exam Preparation Package through Open Learning program are non-refundable.

Q: What are the requirements to earn a discounted exam voucher?
A: You must complete the following:

1. 1. Meet the eligibility requirements, as outlined in Section 1 of the applicable Terms and Conditions;
2. 2. Register for an applicable Open Learning Associate-Level, Specialist-Level or Professional-level curriculum path;
3. 3. Complete all required training in the respective Open Learning Associate-Level, Specialist-Level or Professional-level curriculum path; and
4. 4. Achieve a score of seventy (70) percent or greater on the voucher assessment test within the Promotion Period

Q: Does the voucher cover the full cost of the certification exam?
A: No, the voucher is good for 75% off of the price of the certification exam.

Q: For JNCIA, JNCIS and JNCIP exams specifically, how long do I have to pass the Voucher Assessment Test?
A: You may take the voucher assessment test within sixty (60) days of the initial date of registration for the curriculum path. You may only take the voucher assessment test 3 times to earn the voucher. Each time you click on it, that counts as an attempt.

Q: Can I use my voucher to schedule an exam through PearsonVue Online Proctoring or only through a Testing Center?
A: You can ONLY schedule and take your exam using the discount voucher through Online Proctoring with PearsonVue. The voucher can NOT be used at a Testing Center.

Q: When I earn my discount voucher code to take an online exam, how long is it valid?
A: Upon achieving 70% score (or better), users will receive an on-screen prompt to request their discount voucher. It is valid for 30 days from the date of issuance.

Q: I passed the Voucher Assessment Test but have not received my discount voucher. Who can I contact?
A: If you received a discount exam voucher previously, then you will not be issued another voucher. Otherwise if this if your first time taking the assessment and you did not receive your voucher then please submit your inquiries here.

Q: If I pass the Voucher Assessment Test more than once, may I earn multiple discount exam vouchers?
A: No, you are eligible to earn only one discount voucher per certification exam. Additional vouchers for a specific exam will not be provided even if you pass the voucher assessment test again or register for a future session. We scan for voucher misuse and fraud, and if detected your certifications will be revoked and you will be permanently banned from the certification program.

Q: I did not use my discount exam voucher before it expired. Can you extend the deadline or issue me a new voucher?
A: No, the deadline cannot be extended and new vouchers will not be issued after expiration. Unfortunately, we do not have the ability to extend voucher deadlines, or issue new vouchers.

Q: Can I give my discount exam voucher to someone else?
A: No, the vouchers are non-transferable. You must register for your exam using the same email address which you used to obtain your voucher.

Q: If I use my discount exam voucher and do not pass, may I earn another voucher?
A: No. We provide one voucher, per student, per exam.

Q: When will new dates for Open Learning sessions be added to the calendar?
A: Sessions are being added on an ongoing basis. Please periodically monitor the page to see when new sessions/dates are added.

Q: Where can I check if my home office environment meets the testing requirements to take the exam online?
A: On the Pearson Vue website

Q: Where can I go to learn about certification related information?
A: www.juniper.net/certification

Q: Who can I contact with questions?
A: Please submit your inquiries here