Certification Program Policies

Certification Program Policies 

Following are policies pertaining to the candidate agreement, conduct, correspondence, privacy, candidate identification and authentication, disability, cancellation, retake, exam scoring and exam retirement policies. For information about security policies pertaining to your exam, see Exam Security.

Important Note: Referenced below is the HPE Juniper Networking Certification Program JNCE Candidate Agreement. Remember to read and be familiar with this agreement before your exam appointment. You will be required to accept the Candidate Agreement before beginning your exam.

The JNCE consists of platform-specific, multitiered tracks that include both written proficiency exams and hands-on configuration and troubleshooting exams. Successful candidates demonstrate a thorough understanding of Internet and security technologies and competence configuring and troubleshooting HPE Network platforms.

General Certification Policies

Please review the following JNCE policies thoroughly to ensure your full understanding. These policies and procedures will change on occasion. Significant changes will be announced on this webpage and by e-mail to the e-mail address provided in your CertMetrics profile. It is important that you keep your contact information updated in CertMetrics so you can receive important program updates.

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Candidate Agreement

All content—specifically questions, answers, and diagrams of the certification exams—are the proprietary and confidential property of HPE Networking. This content may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way without the express authorization of HPE Networking.

Candidates who sit for HPE Networking certification exams must agree that they have read and will abide by the terms and conditions of the Certification Candidate Agreement before beginning the certification exam. The agreement applies to all exams and is presented for candidate approval and signature at the beginning of all exam attempts. Signing and adhering to this agreement is required to be officially certified and to maintain valid certification.

We encourage all exam takers to read and thoroughly understand this agreement BEFORE sitting for your test.

CertMetrics Demographic Information

For HPE Network employees, it is required to include ‘HPE Networking’ as your company name and your HPE Networking email address as the ‘Primary’ email address in your CertMetrics account.

For partners of HPE Networking, please include your company name and your company email address as the ‘Primary’ email address in your CertMetrics account. Including your company name and company email address ensures your company receives credit for your certifications.

Conduct

Candidates must take no action that compromises the integrity or confidentiality of any HPE Networking certification exam or certification program. Prohibited actions are described in the Certification Candidate Agreement and in the JNCE Exam Security webpage. Penalties for violating the policy can include revoking exam results and banning candidates from the JNCE.

Correspondence

All official correspondence to certified candidates is sent to the e-mail or other address recorded in the JNCE CertMetrics credential management tool. Candidates are responsible for updating their personal information in CertMetrics to ensure receipt of official correspondence, achievement certificates, and other notices.

Privacy Policies

HPE Networking respects our candidates’ privacy and is committed to protect the personal information shared with us. The HPE Networking Certification Candidate Agreement and these Policies and Procedures describe how we collect and use your personal information.

Program status for all JNCE participants is tracked through various tools, both internal and external to HPE Networking. These tools (databases) are secure with strictly limited access. The overall content classification for this information is “HPE Networking Company Confidential” and must be handled consistently with HPE Networking corporate policy on information privacy. For more information regarding HPE Networking privacy policy, see HPE Networking Privacy Policy.

Internal and external organizations that pursue the JNCE designations require status reports regarding individual and organizational progress. The following guidelines outline the policies and procedures for processing requests for information, including individual and organizational status. Specific requests outside these guidelines are reviewed and approved on a case-by-case basis by the HPE Juniper Networking Certification Program Office. All out-of-scope requests will be documented and reported to the HPE Juniper Networking Certification Program Manager.

Individual progress reports/transcripts.

Individual certification status is confidential. Individuals’ requests for their own personal progress reports are directed to CertMetrics. This tool provides information such as exams attempted, progress toward certification, and certification status. Program participants may publish their credentials to a third party by using the CertMetrics Publish Credentials tool or by posting their digital credential on various social media sites.

HPE Networking internal organizational requests

The JNCE provides a corporate-level skills assessment, which is directly related to the corporation’s ability to perform services. The following information is considered public information to HPE Networking management:

  • Number certified by track and level
  • Number certified by organization, by track and level
  • Partner status by track and level
  • Customer status by track and level

HPE Networking external organizational requests

Customers and partners make significant investments in training and testing related to the HPE Juniper Networking Certification Program. Status reports directly related to their investment are requested to assess corporate status and partner qualifications. To request external status information on customers and partners, the requestor must submit in writing (e-mail) a brief description of what information is required and the business justification.

HPE Networking will, under situations described above, share certified status. We will not share individual exam-level information such as pass/fail information, individual score, exams attempted, and number of exam attempts.

Candidate Identification and Authentication

The Pearson VUE admission process and lab exam verification process requires one type of personal identification. The identification must have the candidate’s signature and must be a government-issued photo identification. Individual CertMetrics, Pearson VUE accounts must be registered to your legal name as indicated on your government-issued identification and must match in both accounts. Also, exam registrations must be submitted under candidates’ legal names registered to their CertMetrics accounts. Failure to submit exam registration under the same legal name registered to the CertMetrics account may result in inability to attempt the exam.

OnVUE Online Proctored Exam Facial Comparison Policy

You understand and agree that Pearson VUE may use facial comparison technology for the purpose of verifying your identity during the testing process. It will compare your facial image to the one on your identification and to facial images captured during the testing process and help us further develop, upgrade, and improve this application. If you do not agree to the use of facial comparison technology during your testing session, do not accept this term. You will not be able to complete your registration online. Instead, please call the Pearson VUE call center to complete your registration.

Disability

If you require special assistance to complete your HPE Networking written or lab exam, submit a support ticket with the HPE Networking Education Services Helpdesk to make arrangements.

Recertification

Certification status for exams expires after three years. Reminders will be sent to the e-mail address in CertMetrics. Please refer to the Recertification webpage for the requirements regarding your particular certification.

Exam Retirement

When an exam retires it might or might not be replaced by another exam. Although exams are retired, the credentials earned from those exams remain valid and eligible for certification benefits through their normal three-year lifespan before recertification is required.

Logo Guidelines

Certified candidates may only use certification logos, certificates, and other program brand collateral as provided and in accordance with the published Certification Graphics Usage from HPE Networking Style Guide. Individuals or entities that misuse certification logos, certificates, or other collateral might be subject to penalties up to and including being banned from the JNCE.

Certified candidates may download their applicable logos directly from their CertMetrics account in the Downloads Center.

JNCIE Kits

Upon passing a JNCIE exam, you will receive an email at the address listed in your CertMetrics account notifying you of your JNCIE kit reward. You will have 60 days from the receipt of this email to confirm your physical mailing address within your CertMetrics account to claim the award. If your award is not claimed within the 60-day window, we will be unable to provide you with this complimentary award.

Explore the Policies

  • Exam Retake
  • Cancellation
  • JNCE Exam Grading & Results Evaluation

Written Exams

Candidates who fail their first attempt at an exam can retake the exam at any time. However, after a second (and subsequent) failure, a candidate must wait a period of 14 calendar days, beginning the day after the second failed attempt, before they may retest for the same exam. Once the exam is passed, the candidate must wait at least 18 months before retaking the exam, which would generally be for recertification purposes.

View the QuickSpecs

Lab Exams

  • Candidates who fail a lab exam must wait 14 calendar days before attempting again. These exams require significant support from proctors, other HPE Networking staff, and lab equipment. The 14-day waiting period is required to ensure the candidate has had sufficient time to do more preparation to pass the exam. On the subsequent attempts, a manager’s approval is required.
  • We will not double-book a single candidate for a lab exam (that is, make two reservations at the same time for the same exam). Candidates must fail an exam before registering again.
  • Once passed, a lab exam may not be taken again.
  • Candidates who do not follow these policies are in violation of the JNCE Candidate Agreement and are subject to action as defined in the JNCE Exam Security website.

View the QuickSpecs

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