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Junos Troubleshooting in the NOC (JTNOC)

 
Junos Troubleshooting in the NOC (JTNOC) 
Junos Troubleshooting in the NOC (JTNOC)

Course Overview

This CLASSROOM four-day course is designed to provide introductory troubleshooting skills for engineers in a network operations center (NOC) environment. Key topics within this course include troubleshooting methodology, troubleshooting tools, hardware monitoring and troubleshooting, interface monitoring and troubleshooting, troubleshooting the data plane and control plane on devices running the Junos operating system, securing the control plane, staging and acceptance methodology, troubleshooting routing protocols, monitoring the network, troubleshooting vMX devices, working with JTAC, and using Automated Support and Prevention (ASAP). This course uses virtual MX devices in the lab and is based on Junos OS Release 17.3R1.10.

Download the full course description: JTNOC Course Description Junos Troubleshooting in the NOC (JTNOC)

For specific content questions, contact training@juniper.net.

Please note: Course pricing may vary based on Juniper Networks Authorized Education Partner (JNAEP) offerings and locations.


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Course Level

Junos Troubleshooting in the NOC (JTNOC) is an introductory-level course.

Intended Audience

The course content is aimed at operators of devices running the Junos OS in a NOC environment. These operators include network engineers, administrators, support personnel, and reseller support personnel.

Prerequisites

Students should have basic networking knowledge and an understanding of the Open Systems Interconnection (OSI) reference model and the TCP/IP protocol suite. Students should also attend the Introduction to the Junos Operating System (IJOS) course, or have equivalent experience prior to attending this class.

Objectives

After successfully completing this course, you should be able to:

  • Reduce the time it takes to identify and isolate the root cause of an issue impacting your network.
  • Gain familiarity with Junos products as they pertain to troubleshooting.
  • Become familiar with online resources valuable to Junos troubleshooting.
  • Gain familiarity with Junos tools used in troubleshooting.
  • Identify and isolate hardware issues.
  • Troubleshoot problems with the control plane.
  • Troubleshoot problems with interfaces and other data plane components.
  • Describe the staging and acceptance methodology.
  • Troubleshoot routing protocols.
  • Describe how to monitor your network with SNMP, RMON, Junos Traffic Vision (formerly known as JFlow), and port mirroring.
  • Become familiar with JTAC procedures.

Course Contents

Day 1

Chapter 1: Course Introduction

Chapter 2: Troubleshooting as a Process

  • Before You Begin
  • The Troubleshooting Process
  • Challenging Network Issues
  • The Troubleshooting Process Lab

Chapter 3: Junos Product Families

  • The Junos OS
  • Control Plane and Data Plane
  • Field-Replaceable Units
  • Junos Product Families
  • Lab: Identifying Hardware Components

Chapter 4: Troubleshooting Toolkit

  • Troubleshooting Tools
  • Best Practices
  • Lab: Using Monitoring Tools and Establishing a Baseline

Day 2

Chapter 5: Hardware and Environmental Conditions

  • Hardware Troubleshooting Overview
  • Memory and Storage
  • Boot Monitoring
  • Hardware-Related System Logs
  • Chassis and Environmental Monitoring
  • Lab: Monitoring Hardware and Environmental Conditions

Chapter 6: Control Plane

  • Control Plane Review
  • System and User Processes
  • Monitoring Routing Tables and Protocols
  • Monitoring Bridging
  • Monitoring the Address Resolution Protocol
  • Lab: Control Plane Monitoring and Troubleshooting

Chapter 7: Control Plane Protection

  • Protection Overview
  • DDOS Protection
  • Loopback Filter
  • Lab: Control Plane Monitoring and Troubleshooting

Chapter 8: Data Plane – Interfaces

  • Interface Properties
  • General Interface Troubleshooting
  • Ethernet Interface Troubleshooting
  • Lab: Monitoring and Troubleshooting Ethernet Interfaces

Day 3

Chapter 9: Data Plane – Other Components

  • Definition of a Data Plane Problem
  • Data Plane Components
  • Data Plane Forwarding
  • Load-Balancing Behavior
  • Firewall Filters and Policers
  • Data Plane Troubleshooting Case Study
  • Lab: Isolate and Troubleshoot PFE Issues

Chapter 10: Staging and Acceptance Testing

  • Initial Inspection and Power-on
  • General System Checks
  • Interface Testing

Chapter 11: Troubleshooting Routing Protocols

  • Troubleshooting OSPF
  • Troubleshooting BGP
  • Troubleshooting Routing Loops and Route Oscillation
  • Lab: Troubleshooting Routing Protocols

Chapter 12: High Availability

  • High Availability Overview
  • Graceful Routing Engine Switchover
  • Graceful Restart
  • Nonstop Active Routing and Bridging
  • Unified In-Service Software Upgrade

Day 4

Chapter 13: Network Monitoring

  • SNMP
  • RMON
  • Telemetry
  • Flow Monitoring
  • Lab: Monitoring the Network

Chapter 14: vMX Troubleshooting

  • vMX Overview
  • Troubleshooting
  • Lab: Monitoring vMX

Chapter 15: JTAC Procedures

  • Opening a Support Case
  • Customer Support Tools
  • The Content of a PR
  • Transferring Files to JTAC

Chapter 16: Automated Support and Prevention

  • Overview
  • Service Now
  • Service Insight
  • Lab: Automated Support and Prevention

Appendix A: Interface Troubleshooting

  • Interface Troubleshooting Chart
  • Troubleshooting Various Interface Types

Schedule
  Below is a list of scheduled dates when this event will take place. Some events require registration for attendance so you will need to click on the date for more information regarding the specific event.

If a scheduled date is listed as "Closed" it means either the registration deadline has passed or the event is already full, in either case you will need to find a different date.

Display dates for 

 
# Date  Theater Language Subject Location Facilitator Status
1 2/26/2018 Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) Utrecht-Netherlands Tech Data Open
2 2/26/2018 Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) Instructor Led Online Tech Data Open
3 3/6/2018 Americas (AMER) English Junos Troubleshooting in the NOC (JTNOC) Calgary, AB Cosmos Security Centre Open
4 3/6/2018 Americas (AMER) English Junos Troubleshooting in the NOC (JTNOC) Live Virtual Online Cosmos Security Centre Open
5 3/6/2018 Americas (AMER) English Junos Troubleshooting in the NOC (JTNOC) Vancouver, BC Cosmos Security Centre Open
6 3/14/2018 10:00 AM GMT Europe, Middle East and Africa (EMEA) Russian Junos Troubleshooting in the NOC St. Petersburg / Russian Federation Fast Lane Institute for Knowledge Transfer GmbH Open
7 3/18/2018 Europe, Middle East and Africa (EMEA) English JUNOS_Troubleshooting_in_NOC(JTNOC) Dubai Spectrum FZ LLC Open
8 3/19/2018 9:30 AM GMT Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (ILO) ILO Arrow ECS Limited- UK Open
9 3/20/2018 Americas (AMER) English Junos Troubleshooting in the NOC (JTNOC) Live Virtual Online Cosmos Security Centre Open
10 3/20/2018 Americas (AMER) English Junos Troubleshooting in the NOC (JTNOC) Toronto, ON Cosmos Security Centre Open
11 3/21/2018 9:00 AM GMT Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC Bratislava / Slovakia Fast Lane Institute for Knowledge Transfer GmbH Open
12 3/25/2018 Europe, Middle East and Africa (EMEA) English JUNOS_Troubleshooting_in_NOC(JTNOC) Riyadh Spectrum FZ LLC Open
13 3/26/2018 9:00 AM (W. Europe Standard Time) Europe, Middle East and Africa (EMEA) English JTNOC Ams-ILO Juniper Networks Open
14 4/3/2018 Americas (AMER) English Junos Troubleshooting in the NOC (JTNOC) Calgary, AB Cosmos Security Open
15 4/3/2018 Americas (AMER) English Junos Troubleshooting in the NOC (JTNOC) Live Virtual Online Cosmos Security Open
16 4/3/2018 Americas (AMER) English Junos Troubleshooting in the NOC (JTNOC) Vancouver, BC Cosmos Security Open
17 4/4/2018 Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) Instructor Led Online Tech Data Open
18 4/4/2018 Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) Utrecht-Netherlands Tech Data Open
19 4/9/2018 9:30 AM GMT Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC ILO Arrow ECS Limited- UK Open
20 4/16/2018 Americas (AMER) Portuguese Junos Troubleshooting in the NOC (JTNOC) Brasil InLearn Educação Ltda. Open
21 4/17/2018 Americas (AMER) English Junos Troubleshooting in the NOC (JTNOC) Live Virtual Online Cosmos Security Open
22 4/17/2018 Americas (AMER) English Junos Troubleshooting in the NOC (JTNOC) Toronto, ON Cosmos Security Open
23 5/2/2018 9:30 AM CET Europe, Middle East and Africa (EMEA) French Junos Troubleshooting in the NOC Rueil-Malmaison / France Global Knowledge EMEA Open
24 5/14/2018 Americas (AMER) English JTNOC Virtual Dynamic Worldwide Open
25 5/14/2018 Americas (AMER) English JTNOC Phoenix, AZ Dynamic Worldwide Open
26 5/14/2018 9:30 AM GMT Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) London Arrow ECS Limited- UK Open
27 5/14/2018 9:30 AM GMT Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC)-ILO ILO Arrow ECS Limited- UK Open
28 5/22/2018 9:00 AM (W. Europe Standard Time) Europe, Middle East and Africa (EMEA) English JTNOC Ams-ILO Juniper Networks Open
29 5/27/2018 Europe, Middle East and Africa (EMEA) English JUNOS_Troubleshooting_in_NOC(JTNOC) Dubai Spectrum FZ LLC Open
30 5/28/2018 10:00 AM GMT Europe, Middle East and Africa (EMEA) German Junos Troubleshooting in the NOC Eschborn / Germany Fast Lane Institute for Knowledge Transfer GmbH Open
31 5/30/2018 10:00 AM GMT Europe, Middle East and Africa (EMEA) Russian Junos Troubleshooting in the NOC Moscow / Russian Federation Fast Lane Institute for Knowledge Transfer GmbH Open
32 6/4/2018 Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) Utrecht-Netherlands Tech Data Open
33 6/4/2018 Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) Instructor Led Online Tech Data Open
34 6/4/2018 7:30 AM PST Americas (AMER) English JTNOC Instructor Led Online Juniper Networks Open
35 6/11/2018 9:00 AM (Romance Standard Time) Europe, Middle East and Africa (EMEA) English JTNOC Paris-ILO Juniper Networks Open
36 6/18/2018 10:00 AM GMT Europe, Middle East and Africa (EMEA) Russian Junos Troubleshooting in the NOC St. Petersburg / Russian Federation Fast Lane Institute for Knowledge Transfer GmbH Open
37 6/24/2018 Europe, Middle East and Africa (EMEA) English JUNOS_Troubleshooting_in_NOC(JTNOC) Riyadh Spectrum FZ LLC Open
38 6/27/2018 9:00 AM GMT Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC Bratislava / Slovakia Fast Lane Institute for Knowledge Transfer GmbH Open
39 7/16/2018 Americas (AMER) Portuguese Junos Troubleshooting in the NOC (JTNOC) Brasil InLearn Educação Ltda. Open
40 7/16/2018 Americas (AMER) English JTNOC Phoenix, AZ Dynamic Worldwide Open
41 7/16/2018 Americas (AMER) English JTNOC Virtual Dynamic Worldwide Open
42 7/16/2018 9:30 AM GMT Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC London - Old Broad Street - UK Global Knowledge EMEA Open
43 7/23/2018 9:30 AM GMT Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC)-ILO ILO Arrow ECS Limited- UK Open
44 7/23/2018 9:30 AM GMT Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) London Arrow ECS Limited- UK Open
45 8/6/2018 11:00 AM SST Asia Pacific (APAC) English Junos Troubleshooting in the NOC (JTNOC)-ILO Instructor Led Online APAC Juniper Networks Open
46 8/6/2018 8:30 AM IST Asia Pacific (APAC) English Junos Troubleshooting in the NOC (JTNOC) Bangalore, India Juniper Networks Open
47 8/13/2018 Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) Instructor Led Online Tech Data Open
48 8/13/2018 Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) Utrecht-Netherlands Tech Data Open
49 10/15/2018 Americas (AMER) Portuguese Junos Troubleshooting in the NOC (JTNOC) Brasil InLearn Educação Ltda. Open
50 10/29/2018 Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) Utrecht-Netherlands Tech Data Open
51 10/29/2018 Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) Instructor Led Online Tech Data Open
52 10/29/2018 10:00 AM GMT Europe, Middle East and Africa (EMEA) German Junos Troubleshooting in the NOC Garching / Germany Fast Lane Institute for Knowledge Transfer GmbH Open
53 11/7/2018 9:30 AM CET Europe, Middle East and Africa (EMEA) French Junos Troubleshooting in the NOC Rueil-Malmaison / France Global Knowledge EMEA Open
54 11/21/2018 9:00 AM GMT Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC Bratislava / Slovakia Fast Lane Institute for Knowledge Transfer GmbH Open
55 12/3/2018 Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) Instructor Led Online Tech Data Open
56 12/3/2018 Europe, Middle East and Africa (EMEA) English Junos Troubleshooting in the NOC (JTNOC) Utrecht-Netherlands Tech Data Open