Juniper Technical Support Fundamentals - ILO

This two-day course provides students with the foundational knowledge required to work in a Technical Support Engineer role. This course is for those with no Junos experience and are new to, or interested in pursuing, a Technical Support role. The course summarizes technical support concepts and provides a basic introduction to Juniper products and software. Key topics within this course include technical support concepts, networking, Linux fundamentals, troubleshooting process, soft skills, and basic introduction to Juniper products and software. This course uses the Juniper cSRX Container Firewall and Containerized Routing Protocol Daemon (cRPD) devices in the lab and is based on Junos OS Release 22.1R1. Also included in the lab is a student desktop (running Ubuntu 20.04.4 LTS). This course is also available On-Demand. Looking for troubleshooting training? Check out our Junos Troubleshooting course.